Square Golf: Support

Help and Technical Information

  • SQUARE GOLF HOME

    1. Set up indoors on a flat surface at ball height.
    2. Aim the monitor at the hitting area
    3. Place the ball in the hitting zone.
    4. Power on the device
    5. Connect to the Square Golf app.
    6. Run Target Alignment.
    7. Choose a mode and hit shots.
    USER MANUAL 
  • SQUARE GOLF OMNI

    1. Set up indoors or outdoors on a flat surface.
    2. Aim the monitor at the hitting area
    3. Place the ball in the hitting zone.
    4. Power on the device
    5. Connect to the Square Golf app.
    6. Run Target Alignment.
    7. Choose a mode and hit shots.
    USER MANUAL (Coming Soon) 

Frequently Asked Questions

SQUARE GOLF - HOME

What is the Square Golf Home Launch Monitor?

The Square Golf Home Launch Monitor is an indoor golf launch monitor that uses 2 cameras plus radar to capture both club and ball data.

Who is the Launch Monitor for?

It is designed for anyone with an indoor golf setup, from casual players to improving golfers who want feedback on their shots.

What data does the Launch Monitor measure?

The monitor measures both club data and ball data to help you understand swing delivery and shot results.

Can I use the Launch Monitor indoors and outdoors?

This unit is for indoor use only. Do not use it in direct sunlight, as this can affect performance and readings.

Is the Launch Monitor accurate?

Yes. It has been tested against other launch monitors in the same price bracket. It also includes a distance adjustment setting so you can increase or decrease displayed distances if needed.

Is the Launch Monitor easy to set up?

Yes, setup is very simple, and it is likely one of the easiest launch monitors to set up in its category.

Does it work with a golf simulator setup?

Yes. To use it in a simulator environment, you only need a hitting mat and an impact area/screen setup.

Do I need a subscription to use it?

No subscription is required for core use.

  • Practice modes are free
  • Golf course play includes 50 free rounds
  • After that, it moves to a pay-and-play model

Can I track my progress over time?

Yes. The app can record your sessions so you can review progress over time, but you must be logged in for session tracking.

Is the Launch Monitor good for coaching lessons?

It can be useful for coaching, especially when using club stickers to unlock key club metrics. That said, it is positioned as an entry-level launch monitor.

What clubs can I use with the Launch Monitor?

You can use all golf clubs, from putter, wedges, irons through driver.

How portable is the Launch Monitor?

It is very portable, lightweight and able to run wirelessly, making it easy to move and set up.

Does the Launch Monitor require club stickers?

Club stickers are recommended when you want additional club-metric feedback. For basic use, you can still practice without advanced sticker-based club analysis.

What do I need to get started at home?

To get started, you need:

  • The Square Golf Home Launch Monitor
  • An indoor hitting space
  • A hitting mat
  • A safe impact area/net or simulator screen
  • The app (with login for session history)

Frequently Asked Questions

SQUARE GOLF - OMNI

What is the Square Golf Omni?

The Square Golf Omni is a camera-based launch monitor designed for both indoor and outdoor use.

Who is the Square Golf Omni best for?

Square Golf Omni is suitable for all golfers. It provides the key performance data serious golfers need, while the Square Golf Home is the more budget-friendly option in the range.

What data does Square Golf Omni track?

Square Golf Omni tracks comprehensive ball and club data.

Ball data includes: Ball speed, Direction, Launch angle, Backspin, Sidespin, Spin rate, Spin axis, Apex, Carry, Run, Total distance, Landing angle & Offline distance

Club data includes: Club path, Face to target, Attack angle, Dynamic loft, Impact horizontal, Impact vertical, Club speed & Smash factor

Can I use Square Golf Omni at home?

Yes. Square Golf Omni is an excellent launch monitor for home golf setups.

Does Square Golf Omni include course play and game modes?

On its own, the Omni displays shot data on-screen. When connected to the Square Golf software, you can access 3 practice modes and golf course play.

Is Square Golf Omni beginner-friendly?

Yes. Setup is simple: position the unit opposite the ball and turn it on. Data can be viewed directly on the unit, or you can connect via Bluetooth to a device running Square Golf software.

Can multiple people use one Square Golf Omni setup?

Yes. In golf course mode, you can add up to 4 players.

What’s the difference between Omni and Home?

Square Golf Omni is designed for golfers who want broader performance analysis with full ball and club data. Square Golf Home is the more budget-friendly option, ideal for golfers who want core launch monitor functionality at a lower price point.

Frequently Asked Questions

SQUARE GOLF - SOFTWARE

How many courses are available in Game Mode?

Square Golf currently offers 20+ live courses, with additional courses planned. Players can enjoy a realistic on-course experience either solo or with up to four players per round.

Can each player set their own difficulty and tee position?

Yes. Every player can individually select:

  • Difficulty level: Rookie, Amateur, or Professional
  • Tee box: Kids, Ladies, Front, or Back

This makes rounds fair and enjoyable for mixed-ability groups.

How does the credit-based play model work?

Game Mode operates on a simple one credit per hole, per player model. This makes it easy to manage play sessions while allowing flexibility for different group sizes and round lengths.

Can I save my round and continue later?

Absolutely. The Save and Resume feature allows you to pause your round and return later without losing progress, ideal for busy schedules or shared setups.

What is Closest to the Pin mode?

Closest to the Pin is a performance-focused practice mode designed to sharpen your scoring clubs.

You can:

  • Practice from up to 200 yards
  • Choose Fixed, Increasing, or Random distances
  • Adjust green speeds (8–13 Stimp)
  • Set slope difficulty (Flat, Typical, Tough)
  • Enable or disable putting
  • Review detailed club and ball data

It’s built to turn practice into measurable improvement.

Do I need marked golf balls or club stickers?

It depends on the mode and data level:

  • No marked golf balls are required for spin rates.
  • Club stickers are required if you want to access full club data points.
  • Putting Practice does not require stickers or marked balls.

What data does Driving Range Analysis Mode provide?

Driving Range mode includes two environments (Highland and Lodge, with day/night play at Lodge) and provides comprehensive performance data.

Ball data includes:

  • Ball speed, Launch direction & angle, Backspin & sidespin, Spin rate & spin axis, Apex, Carry, run & total distance, Landing angle and Offline distance

Club data includes:

  • Club path, Face to target, Attack angle, Dynamic loft, Impact location (horizontal & vertical). Club speed and Smash factor

This gives players tour-level insights into their swing.

What options are available in Putting Practice mode?

Putting Practice allows you to:

  • Train from up to 50 feet
  • Select Fixed, Increasing, or Random distances
  • Adjust green speeds (8–13 Stimp)
  • Choose slope difficulty (Flat, Typical, Tough)

It’s ideal for repetition training or pressure-style practice sessions.

Can I customise my profile and equipment?

Yes. In My Page, you can:

  • Edit your nickname
  • Set dexterity (right or left-handed)
  • Select division (gender)
  • Update your password
  • Manage “My Bag” (club distances and swing stick settings)
  • View performance stats such as best score, average score, longest drive and more
  • Purchase additional credits

Is a subscription required to use the software?

No subscription is required. Square Golf software can be downloaded and used without ongoing subscription fees.

Frequently Asked Questions

SQUARE GOLF - GENERAL

What is your return policy?

We offer a 14-day return policy from the date you receive your item.

To qualify for a return:

  • The item must be unused and unworn
  • In its original packaging
  • With tags attached
  • You must provide proof of purchase

To begin a return, please email orders@secondchance.co.uk. Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Where do I send my return?

Approved returns must be sent to:

Units 1–4 Pipers Court
Amy Johnson Way
Blackpool
FY4 2RT
United Kingdom

Please contact orders@secondchance.co.uk before sending your item to receive return authorisation.

What should I do if my item arrives damaged or incorrect?

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at orders@secondchance.co.uk with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We’ll review the issue promptly and work with you to resolve it as quickly as possible.

Will opening or repairing my product affect the warranty?

Yes. Opening, modifying, or attempting to repair your item in any way will immediately void your warranty.

If you experience an issue, please contact our support team before taking any action so we can advise you on the correct next steps.

How are shipping costs calculated?

Shipping costs are automatically calculated at checkout based on:

  • Delivery location
  • Size and weight of your order
  • Selected courier service

The final shipping cost will always be shown before you complete your purchase.

What happens if my delivery is delayed?

Delivery times are estimated and may occasionally vary due to:

  • Weather conditions
  • Customs processing
  • Courier delays
  • Remote delivery locations

If your order appears delayed, please use your tracking number to check the latest status. If you still need assistance, contact us at orders@secondchance.co.uk, and we’ll be happy to help.

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